Booking Terms & Conditions
Booking Terms & Conditions
Prior To Your Treatment
You will automatically be sent a ‘medical history form’ highlighted in lilac to complete, alongside further forms underlined in the confirmation email of which we kindly ask you to fill in before your appointment, if you forget to do so we can fill these out on the day, but this will consequence in a reduced treatment time.
Pre care advice is also sent prior to certain treatments to allow you to best avoid and prepare on the day, these will also include certain medications to avoid as well as certain lifestyle activities and so please do read these as failure to do so will result in a forfeit appointment as a part of your course, or payment in full if not part of a course of treatments.
Arrival For Your Appointment
Please arrive early or on time for your appointment, there is a waiting area for you to relax in prior to your appointment.
If you are more than 15 minutes late, any lateness will be taken into your appointment time or we may not be able to treat you and ask you to reschedule your appointment and your appointment cost will still be due in full. Please do not bring children to your appointment, we’re unable to accommodate due to some nature of treatments.
Free parking is available immediately outside the premises.
During Your Treatment
We understand the importance of hand hygiene and will ensure that all staff wash hands in accordance with NHS recommendations before the start of your treatment.
We always prioritise making your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let a member of the team know, and we will do what we can to satisfy your wishes.
After Your Treatment
Please be advised that we accept cash or card payments, and Apple Pay is also accepted.
All aftercare advice following your treatment will be automatically emailed to you. Should you have any questions, simply email info@houseofskincare.co.uk.
Thank you for your understanding.
Cancellation & Rescheduling policy
Cancel or reschedule by giving 72 hours’ notice, less than this timeframe, will result in you being charged 100% of the service price for late cancellation or for not showing up.
When booking online your card details will be saved and charged accordingly in line with our policy. You will not be able to book another appointment until this payment has been taken.
Thank you for booking with House of Skincare. To confirm, we require a £66-£88 deposit (depending on treatment and therapist) for your booking. This is a non-refundable, non-transferable booking fee.
If you have booked a course of treatment, a 50% deposit will be required before booking your course within the diary, with the remaining payment being taken on your first appointment. If payment isn’t received within 24 hours of receiving confirmation, you will lose your space, and this will become available for others, and you will receive a cancellation email.
Illness & Unforeseen Circumstances
If you are unwell and need to cancel your appointment, please provide at least 72 hours’ notice. Cancellations made with less than 72 hours’ notice due to illness will still be subject to our standard cancellation fee. All courses of treatment are kindly reminded to be used within the time frames specified. Courses of treatment that have not been redeemed within 6 months of purchase will result in no refunds being given. It’s the clients’ responsibility to book in all appointments and can be done so by calling 01626 210527 or emailing info@houseofskincare.co.uk.
We understand that unforeseen circumstances may arise. In such cases, discretion will be applied by House of Skincare, and fees may be waived at the clinic’s judgement.
For cancelling or rescheduling your appointment with less than 72 hours notice or no-shows will result in forfeiture of that month’s treatment. No refunds or reschedules will be provided.